Customer Service Representative, ServiceLink Auction

Job description

Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry seeks an individual with a solid work history in Customer Service, to join our team as a Customer Service Representative. The ideal candidate will enjoy working with Buyers and Agents, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE: In this role, you will…: · Answer customer phone calls, chats, and emails. · Preform quality control reviews and training. · Review and resolve escalations while adhering to Client required notification policies. · Support process improvement to ensure efficient, scalable, and trackable processes. WHO YOU AREYou possess …: · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability t...