Clinical Support Rep

Job description

Job Summary: The Clinical Support Representative consistently anticipates and meets the needs of patients, LLUH staff, and the public in general. Follows established guidelines to receive and answer patient questions, comments or complaints. Obtains patient demographic, insurance and guarantor information required for quick registration. Schedules patients' appointments and enters data into LLUMC electronic systems, ensuring that complete and accurate accounts are produced. Uses knowledge of PACS or OncoChart to accurately match images or documents from other facilities to LLU patients. Relies on previous X-Ray knowledge to answer and/or transfer non-medical questions to the appropriate medical staff. Performs other duties as needed. Education and Experience: High School Diploma or GED Required. Minimum two years of Customer Service or related experience required; experience in healthcare setting preferred. Medical Terminology or related experience preferred. Knowledge and Skills: Knowledge of Radiology Operations or Radiation Therapy Operations & X-ray types/procedures. Able to keyboard 25 wpm. Able to read; write legibly; speak in English with professional quality; use computer,...