Customer Success Support Specialist (Spanish Speaking)

Job description

Customer Success Support Specialist (Spanish Speaking) London | 1–3 years experience: The Role: We’re growing fast in Spain and rethinking how support works at Hiya. Right now, our team handles a high volume of customer issues. At the same time, we’re building a more scalable, AI-driven support model. This role is key to making that happen. You’ll start by getting hands-on with real customer problems then quickly grow into helping us improve how support works at scale. What You'll Do: Resolve customer issues across Spanish and English markets (accounts, registrations, billing, product usage) Troubleshoot problems end-to-end, understanding what’s broken and how to fix it Decide when to solve independently vs escalate Spot patterns in customer issues and flag recurring problems Help improve how we handle support, from documentation to workflows to automation You'll have real autonomy, work cross-functionally with Product and Engineering, and directly influence how the product evolves based on what you're hearing from customers every day. What We're Looking For: This role is for someone early in their career who wants to learn fast and take ownership. Fluent Spanish + strong English:...