Customer Service Supervisor

Job description

CUSTOMER SERVICE SUPERVISOR Ganahl Lumber is looking for a Customer Service Supervisor to join our team in our Northridge team. This position is fast paced and requires the ability to multitask while supporting our sales team and solving problems for our customers. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. The ideal candidate should have the following skill set: Requirements: - Excellent attendance - Ability to maintain a positive attitude under pressure - Excellent communication skills both verbal and written - Proficient with Accuterm, scheduling, ticket writing, credit memo, with some Microsoft Word and Excel - Well versed on order processing - Product knowledge in multiple lumber and building materials categories is a plus - Ability to research of sales history - Works well with team to accomplish common goals - Bachelor’s degree or equivalent is preferred. - 1-2 years proven experience in supporting client success - Excellent written and verbal communication skills - Ability to address complaints and issues with effective solutions and a positive attitude - Passion for delighting customers with abov...