Customer Care Associate II - Infusion

Job description

Description Soleo Health is seeking a Full-time, Customer Care Associate II to support our Specialty Infusion Pharmacy patients in the Dublin, OH and surrounding areas. Join us in Simplifying Complex Care! **Must be able to work 100% in office** Soleo Health Perks: - Competitive Wages - 401(k) with a Match - Referral Bonus - Paid Time Off - Great Company Culture - Annual Merit Based Increases - No Weekends or Holidays - Paid Parental Leave Options - Affordable Medical, Dental, & Vision Insurance Plans - Company Paid Disability & Basic Life Insurance - HSA & FSA (including dependent care) Options - Education Assistance Program The Position: The Customer Care Associate is responsible for delivering exceptional service to all callers, patients, caregivers, and healthcare partners. This role focuses on timely calls, warm-transferring callers to the appropriate team member, and responding to basic inquiries regarding delivery status, scheduled infusion dates, and general account balance questions. The Customer Care Associate also manages incoming faxed or scanned documents by assigning them appropriately and attaching them to the patient chart or routing them to the correct care team. S...