Resolution Business Partner

Job description

Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in Social Housing? With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen Position: Resolution Business Partner: Salary: £56,385: Location: 4040 Lakeside, Birmingham Business Park, Birmingham, B37 7YN (hybrid, 2 days in the office) Basis: Permanent: Type: Full-Time, Monday – Friday, 37 Hours Per Week Manager’s Quote: We want customers to feel listened to, respected, and confident in our services. Our Resolution Business Partners are central to that ambition placing customer excellence at the heart of resolution, learning, and long‑term service improvement. It’s a people‑centred, strategic role that supports teams to resolve complex issues fairly, learn from feedback, and continuously improve how we serve our customers. Key Responsibilities: Leadership & Team Management: - Lead, coach and support the Feedback and resolution team ensuring effective...