Clinical Effectiveness and Complaints Manager

Job description

Job Description: Clinical Effectiveness and Complaints Manager Cromwell Hospital, Kensington, SW5 0TU (5 mins walk from Earls Court underground or 7 mins walk from Gloucester Road underground.) Permanent (Full Time): Circa. £60,000pa + Fantastic Benefits: ​**We are also welcoming candidates for 6 Month contract role if this is more suited** How you’ll help us make health happen Reporting to the Head of Clinical Governance, the Clinical Effectiveness & Complaints Manager plays a central role in helping us deliver world‑class, person‑centred care. A visible and approachable leader, you will oversee the hospital’s Clinical Effectiveness Programme , ensuring robust clinical audit, evidence‑based practice, and continuous improvement. Alongside this, you will lead the complaints management framework — ensuring patients, carers, and families receive timely, compassionate, and high‑quality responses that lead to tangible service improvements. As a key member of the Patient & Carer Experience and Engagement Leadership Team, you will ensure that clinical effectiveness, governance processes, and complaints procedures are aligned, accessible, and used to drive meaningful learning and change ac...