General Manager

Job description

SUMMARY: The General Manager directs the operation of an assigned unit by performing the dutiesoutlined below. ESSENTIAL DUTIES AND RESPONSIBILITIES: These include the following: - Develop and maintain professional functional working relationships with IHOPrestaurant hourly employees, Corporate and Regional employees, and guests. - Implement the Craft Training program for all restaurant hourly employees to improveunit operations and the guest experience. - Execute annual financial, local restaurant marketing, guest service, and humanresource objectives, strategies and tactics for assigned unit as defined by the currentStandard Operating Procedures (SOP) and current operations plan. - Manage the restaurant floor and focus on regular contact with guests. Maintain thefrequency of guest complaints within acceptable limits and handle complaints in aprofessional and timely manner. Ensure approved comment cards are in use andacted upon. - Comply with federal, state, and local regulations that are applicable to the assigned unit. - Recruit, train and retain employees as defined by the current SOP and operationsplan for the assigned unit. Maintain turnover within acceptable limits. Conduct...