General Manager (Subway)

Job description

Key Responsibilities: 1. Operational Management: - Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothly. - Monitor and maintain the cleanliness, organization, and presentation of the store according to Subway’s standards. - Ensure the store meets all food safety, sanitation, and health regulations. - Maintain a high standard of product quality, service, and cleanliness. - Ensure all equipment is maintained and in working order. 2. Staff Management: - Hire, train, and manage restaurant staff, including sandwich artists, cashiers, and shift leaders. - Create employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hours. - Lead by example and foster a positive work culture, emphasizing teamwork and high standards of service. - Conduct performance reviews and provide ongoing coaching, feedback, and training to staff. - Manage conflict resolution and handle employee-related issues, including disciplinary actions when necessary. 3. Customer Service: - Ensure high levels of customer satisfaction by providing exceptional service. - Address customer complaints and concerns promptly and professionally, strivi...