Conversational AI Bot Architect

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Conversational AI Bot Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. What You'll Be Doing: What You'll Bring to the Role - Lead voice and digital AI Self-Service solutions for large, multi-location contact centers - Design, develop and implement AI self-service applications with Google CCAI - Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design - Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects - Collaborate with project team members to...