Retail Support Team Specialist

Job description

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. Are you passionate about supporting teams behind the scenes and ensuring smooth operations? We're looking for a full-time Retail Support Team Specialist to join our team! In this role, you'll assist front-line staff with research and problem-solving, handle member service requests remotely (excluding loans), and complete a variety of administrative and project tasks. If you thrive in a fast-paced environment, have strong attention to detail, and love helping others succeed, we’d love to hear from you! The Opportunity: We are seeking a full time Retail Support Team Specialist to join our team. What You’ll Do: - Provide research, problem solving, and phone support to front line staff. - Handle member fulfillment requests. - Provide service support on membership matters and deposit accounts to remote members and potential members. - Conduct quality assurance for membership and deposit account documents and data. - Handle administrative assignments for specialty processes such as IRAs, deceased and fiduciary accounts...