Patient Engagement Specialist

Job description

Job Type Full-time Description: This is a hybrid position that supports occasional in-person outreach in the Los Angeles, CA area. As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements. - 8 am to 5 pm Monday thru Friday PST or MST - Monthly Bonus Incentive - Competitive Salary - Excellent Work/Life Balance - 15 days of PTO and 3 Floating Holidays - 8 paid holidays yearly - Medical, Dental, Vision and 401k What you will do: - Engage patients via telephone in a friendly, supportive, and professional manner - Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates - Self-manage outreach work queue - Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) - Schedule patient appointments when successful outreach - Answer inbound calls to support and engage...