Pension Customer Service Representative

Job description

Job DetailsJob Location: Phoenix, AZ - Phoenix, AZ 85027Position Type: Full-TimeSalary Range: $17.50 - $22.50 HourlyTravel Percentage: NoneJob Shift: DayThe Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities: Customer Service Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner. Respond to and resolve complex issues, including those escalated by members. Serve as primary, daily contact to clients on delivery of services. Resolve complex plan provision questions and issues addressed. Raise issues as appropriate to Team Supervisor or Department Manager. Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery. QualificationsSkills/Abilities: Ability to speak, read and write in both English and Spanish highly preferred. Minimum 40 WPM and 3,000 KPH proficiency Ability to maintains current knowledge of all plan’s eligibility & enrollment rules to provide correct information to plan participa...