Service Manager *PETROLEUM EXPERIENCE*

Job description

Description Summary/Objective: To provide leadership to the service team, and management skills necessary to achieve the goals established by our mission statement, core values, strategic intent, and financial plans. The service manager is responsible for helping ensure quality service to our customers by responding to calls within 24 hours and correcting the problem on the first trip. Requirements: Essential Job Functions: I. Customer Service: - Supervise service technicians - Develop and maintain on-going training program - Resolve customer concerns, problems, and complaints very quickly - Promote and use the Guardian Fueling Technologies unconditional guarantee in cases where the customer Is not 100% satisfied - Maintain customer service records - Assure that all Technicians are following directions set by customers (IVR compliance) - Take full advantage of the WennSoft/GP service module - Participate actively in weekly Service Manager calls II. Service Personnel: - Ensure All OSHA and Guardian Fueling Technologies procedures are followed - Provide all personnel with safe work environment - Assume responsibility for recruiting, hiring, discipline, motivating, training, and retai...