Product Service Support Representative

Job description

Tigercat Industries, a leading manufacturer of premium forestry and off-road equipment, is seeking a highly motivated, driven and organized Product Support Representative to join our team in the South Carolina, North Carolina, and Virginia regions of the USA. Remote / travel role with coverage across South Carolina, North Carolina, and Virginia; U.S.A. Primary Responsibilities: - Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime. - Conduct in-depth root cause analysis of equipment failures, identifying trends and implementing effective corrective actions. - Collaborate closely with dealers, service managers, the service team, engineering, and internal management. - Support new machine deliveries and ensure smooth customer onboarding. - Gather and analyze customer feedback to identify areas for product improvement. - Participate in industry events and represent Tigercat at trade shows. - Prepare technical reports and maintain accurate documentation. Skills, Education and Qualifications: - Advanced technical expertise in hydraulics, electrical, mechanical, and diesel systems. - Strong troubles...