Bilingual Customer Service Representative

Job description

The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am. Position Responsibilities may include, but not limited to - Handle inbound and outbound customer service calls with our clients placing their meal order - Address questions, and provide exceptional customer service - Input order information into the appropriate client order screen - Document all conversations with client into client information database - Ensure all assigned clients are contacted and have an order on file - Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients - Work quickly and efficiently without making the client feel rushed Required Skills and Experience: - Fluent in Spanish and English (Spoken & Written) - High school degree or GED - 1...