Dialysis Resource Navigator

Job description

PURPOSE AND SCOPE: Explores recommends and coordinates the varied community resources and social services programs available to kidney dialysis patients PRINCIPAL DUTIES AND RESPONSIBILITIES: Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. - Responsible for driving the company culture though values and customer service standards. - Accountable for outstanding customer service to all external and internal customers. - Develops and maintains effective relationships through effective and timely communication. - Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner. - Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance) - Coordinates Pharmacy Program benefits and prescription assistance programs - Social service and community resource navigation and referral including emergency food housing and shelter resources - Assists with transportation referrals authorizations and re-certifications - Identifies appropri...