Quality Assurance Manager - TELUS PureFibre - Québec

Job description

Description Shape the Digital Future of Canadian Communities Join our team: At TELUS, we believe connectivity is more than infrastructure — it's how communities thrive. Right now, we're in the middle of one of Canada's most significant fibre expansions, bringing next-generation internet to homes across Quebec for the first time. We don't just build networks. We show up, we get it right, and we stand behind every connection we make. What you’ll do: As a Quality Assurance Manager, you'll be the customer champion who ensures every installation is done right the first time. You'll engage customers proactively after installation, conduct quality inspections in their homes, resolve concerns before they escalate, and identify opportunities to offer the best TELUS products and services that match their needs. By preventing problems, delivering exceptional experiences, and connecting customers with solutions that maximize their investment, you'll directly shape our reputation and success in these critical new markets. Key Responsibilities: - Conduct quality inspections on consumer fibre installs and repairs across Quebec - Contact customers after installation to assess satisfaction and reso...