RSE/TSS manager

Job description

Job Title RSE/TSS manager Job Description: The Remote Support Manager is responsible for leading a team of Remote Service Engineers, ensuring effective and efficient resolution of customer issues while meeting company standards and satisfaction goals. The role monitors team performance, provides coaching, and develops processes and best practices to maintain regulatory compliance and service excellence. The role handles escalations, analyzes performance metrics and customer feedback to identify and act on improvement opportunities. The role ensures accurate documentation of service activities and high customer satisfaction by overseeing timely and professional support. The role manages scheduling, resource allocation, and driving continuous improvement through new tools, technologies, and processes. You are responsible for: Leads and manages a team of Remote Service Engineers, overseeing the delivery of remote technical support and ensuring that all customer issues are resolved effectively and efficiently in alignment with company standards and customer satisfaction goals. From competitive salary and performance bonus to family friendly policies, flexible benefits and access to Phi...