Manager, Cloud Services

Job description

Purpose of this Position: The Manager, Cloud Services is responsible for overseeing the day-to-day operations of the Cloud Services team, including Cloud Services Technicians and Cloud Services Systems Administrators. This role ensures the stability, performance, and scalability of customer environments hosted within Cloud Services. The Manager, Cloud Services serves as a technical leader and operational coordinator, driving efficiency, improving processes, and ensuring a high level of customer satisfaction. The Manager, Cloud Services should have strong knowledge of cloud infrastructure, system administration, monitoring, networking, and customer support processes in an enterprise environment. This role will also be responsible for team development, workload management, and coordination with internal and external stakeholders. Competencies: - Oversee daily operations of the Cloud Services team, including Technicians and Systems Administrators. - Manage workload distribution, prioritization, and escalation of work orders and alerts. - Ensure timely resolution of customer issues and maintain high levels of customer satisfaction. - Serve as an escalation point for complex technical i...