Service Drive Manager

Job description

Description: We are looking for a candidate ready to lead a team of advisors in a high volume, highline store. The Service Drive Manager is responsible for overseeing the effective operations of the service drive, ensuring customer satisfaction and maximizing profitability. This role involves managing a team of service advisors, handling customer inquiries, scheduling appointments, and ensuring timely vehicle repairs and maintenance. - Previous Service Advisor experience required - Drives service drive sales, improves ELR and CP hours per RO while improving the customer experience Responsibilities: - Customer Service: Greet and welcome customers, addressing their inquiries and concerns in a professional and courteous manner. - Team Management: Recruit, train, and supervise a team of service advisors, ensuring their performance meets company standards. - Scheduling: Manage the appointment scheduling process, optimizing workflow and maximizing shop capacity. - Communication: Maintain effective communication with technicians, customers, and management, providing updates and resolving issues promptly. - Inventory Management: Ensure adequate inventory levels of parts and supplies to sup...