People Operations Specialist II - Benefits & Payroll

Job description

Department: 14200 Enterprise Corporate - People & Culture Shared Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday, 8:00-4:30 PM CST Pay Range: $30.70 - $46.05 The People Operations Specialist II supports the efficient delivery of HR services, in this case, primarily focuses on Benefits and Payroll . Education Required: Bachelor’s degree in business , Human Resources, Compliance, or Technology related field or equivalent experience . Experience Required: Typically requires 2 years of experience in human resources or 6 years in customer service. Major Responsibilities: - Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content. - Participate in cross-training in multiple content areas to support business continuity and enhance team agility. - Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability. - Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support. - Partner with internal teams such as HR...