Customer Service Representative

Job description

Job Purpose: This role is pivotal in delivering an exceptional, positive experience for every caller. Positioned at the heart of our engagement center, the successful candidate will be the first point of contact for all incoming communications to Denova Collaborative Health, ensuring each interaction is handled with care and professionalism . Bonus Alert : $1,000 Sign-On Bonus! Excel in attendance and performance to earn a $500 bonus at 90 days and an additional $500 at 180 days. Plus, enjoy monthly, quarterly, and annual bonuses based on your individual, team, and company performance. Apply now and embark on a rewarding journey with us ! What You Will Do: - Answer incoming and outgoing calls for scheduling new and existing patient services in a high-volume call center environment. - Manage multiple web-based systems to assess patient eligibility, explain insurance costs, and ensure accurate data entry. - Maintain strict adherence to HIPAA guidelines while handling confidential patient information. - Achieve key performance indicators such as call adherence, capacity, and attendance standards. - Conduct and document confirmation calls 48 and 24 hours prior to appointments. - Collec...