Voice of Customer Programme Manager - Fixed Term

Job description

We are looking to recruit a Voice of Customer Programme Manager on a 12 month fixed term contract. Remote candidates will be considered. Please note that visa sponsorship is not offered for this position. Job Summary: As a hands-on technical SME, this role is responsible for leading the development and optimisation of the Betfred Pulse (voice of the customer) programme powered by Medallia, integrating voice channels to capture comprehensive customer insights, ensuring data integrity, and managing the partnership with Medallia. The role focuses on driving platform adoption, monitoring key performance indicators, and overseeing key feedback programmes to enhance customer experience. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. Key Characteristics: - Passionate about...