Director, Agency Operations

Job description

BGB Group Director, Agency Operations Our Agency: BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we’re hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview: The Director, Agency Operations is responsible for driving operational excellence across the agency with a strong focus on process design, documentation, and change management. This role partners closely with agency leadership to translate strategic priorities into scalable, well-documented workflows and ensures consistent adoption across teams. They will report into the VP, Agency Operations. Sitting between executional project leadership and operational strategy, the Director plays a critical role in standardizing how work gets done, improving cross-functional collaboration, and enabling the agency to scale effectively. This individual leads key operational initiatives and ensures that process improvements are clearly defined, documented, com...