Home Care: Operational Support

Job description

POSITION SUMMARY: Represents the Agency as a frontline customer service liaison between patients/clients, caregivers, and the admin team. Works under the direction of the admin team and in coordination to support daily operations of payroll and billing processes, customer support, personnel files, and medical records maintenance. Assure that the skills of the caregiver assigned to each case are appropriately matched to the needs of the patients/clients. Responsible for consistently assigning the same caregiver to each patient/client whenever possible, thereby facilitating continuity of care, supporting the attainment of desired outcomes, and improving customer satisfaction. Schedules only the amount, frequency, and duration of services identified in the plan of care. Maintains a standardized weekly schedule for all active patients/clients and documents daily schedule changes on the scheduling form. Validates the caregiver documentation against schedules prior to payroll and appropriately resolves differences. Create and update active patient/client and caregiver lists weekly, or more frequently, if requested. PRINCIPAL DUTIES, ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Is knowled...