Senior Support Engineer (US)

Job description

The Role uMotif is seeking a Senior Support Engineer to join our Customer Support team and help deliver reliable, high-quality support for users of the uMotif clinical trial platform. This role is ideal for a technically skilled support professional, engineer or developer with experience in clinical data systems, SQL-based data analysis, and troubleshooting complex platform issues. You will work closely with cross-functional teams to resolve technical problems, support clinical trials, and improve the tools and processes that underpin our support operations. Working remotely from the US, you will support customers during business hours while collaborating closely with our globally distributed team across Europe and North America. The successful candidate will be proactive, detail-oriented, and comfortable operating in a fast-paced environment where solving technical challenges and ensuring excellent customer outcomes are key priorities. What will you do?: Technical Support & Issue Resolution: · Provide day-to-day technical support for the uMotif clinical trial data capture platform. · Investigate, triage, and resolve technical issues using Jira Service Management and other internal...