Office Coordinator

Job description

Responsibilities: - Provide professional, confidential administrative support to the Massachusetts Leadership Team. - Draft, compose, and edit error-free written materials—including letters, memos, emails, reports, charts, spreadsheets, presentations, agendas, and meeting minutes—as directed by Leadership. - Assist with the development and distribution of communications and outreach materials. - Screen and respond to inquiries via phone, email, and in person; provide accurate information based on knowledge of departmental policies, procedures, and operations. - Provide technical assistance and guidance to regional administrative staff on Tuition Assistance (TA) processing, iProcurement, SSD, and other administrative procedures. - Act as a liaison between members, educational institutions, and program services to support program participation and coordination. - Review financial disbursements to students, educational institutions, and vendors to ensure accuracy and compliance. - Monitor reconciliation processes, including reimbursements, prepayments, and voucher balances. - Create, submit and monitor cohorts in the Master Fund Schedule - Track and troubleshoot tuition assistance iss...