Desktop Support Technician I

Job description

Purpose of the Position: The Desktop Support Technician I position is an associate-level role that will provide end-user desktop support to a variety of departments. Attention to detail, problem-solving, user-focused support, and effective communication are key skills, along with an ability to prioritize work appropriately. Key Responsibilities Include: User and Device Support: - Ensure optimal performance of desktop hardware and systems through tasks such as file share management, driver configuration, data integrity measures, virus remediation, and preliminary troubleshooting for escalation. - Offer user consultation and guidance on IT-related matters, adhering to and supporting OIT policies and procedures. - Provide comprehensive support for desktop software, addressing user inquiries and resolving issues concerning installation, configuration, operation, and performance. - Assist users with common issues related to core applications such as Microsoft Office, Adobe Acrobat, and Google Workspace. - Provide initial network troubleshooting for end-users and support the registration of devices on the network. - Diagnose and resolve technical issues in a timely manner, providing regu...