Patient Access Manager

Job description

Description Job Summary: Direct and coordinate activities of the Front Desk, and Appointments Office to facilitate effective and efficient operations aimed at attaining the highest level of customer service. Act as a liaison between the Front Desk, Clinical Staff, and the Outlying Clinics to ensure effective communication and division of duties. The Patient Access Manager will also act as a Public Relations contact for patient (or others), to offer suggestions, or file complaints. Essential Duties and Responsibilities Managerial Front Desk & Outlying Clinic Staff: Daily Operations - Oversee daily operations of your department including delegating authority, staff scheduling, provide leadership and support to staff, plan and hold regular staff meetings, and enforce company policy, as well as ensure department productivity. Department Effectiveness: - Develop guidelines for prioritizing work activities, evaluate effectiveness, and modify/improve activities as necessary. Patient Contact Person: - Serve as formal contact person for patient complaints and handle those complaints quickly, courteously, and professionally. Staff Development & Performance: - Keep yourself and staff up to da...