Global Customer Service Coach (m/w/d)

Job description

Train Minds. Shape Culture. Transform Customer Service. As a Global Customer Service Coach, you will play a key role in strengthening and scaling our customer service excellence worldwide. You will work closely with the Head of Customer Service and local management teams to professionalize customer service processes, develop people and organizations, and embed a truly customer‑centric culture across our mixed sales companies. You act as a coach, change agent, and ambassador for our customer service strategy, translating strategy into daily business impact. Your Responsibilities: Coaching & Capability Building: - Coach local teams in operational customer service processes and tools to ensure consistent and efficient execution. - Support organizational development initiatives within customer service organizations, fostering continuous improvement. - Introduce and transfer best practices across Mixed Sales Companies to create synergies and leverage global know-how. - Enable data-driven decision-making by supporting robust data analysis and meaningful interpretation of insights. - Support the Head of Customer Service in effectively managing and embedding change initiatives. Strategy &...