The UPS Store Technology Support Manager (Flex Location/Remote)

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Technology Support Manager is responsible for leading critical technical support functions that ensure stability, responsiveness, and reliability across The UPS Store’s 5,400-unit network. This role oversees the end-to-end support ecosystem, including the vendor-managed Level 1 help desk and the internally managed Level 2 technical support team, ensuring both operate seamlessly to deliver best-in-class service to franchisees and field staff. The manager directs the design, delivery, and continuous improvement of support processes, tools, and platforms, including ticketing systems and knowledge bases to driv...