Accounting Service Desk Specialist

Job description

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary: The Accounting Service Desk Specialist, in collaboration with and in support of the firm’s strategic initiatives, handles the assessment and resolution, or referral, of all accounting and billing inquiries from billers, attorneys, and clients. This role requires a high level of accuracy, excellent communication skills, and the ability to manage sensitive information with discretion. Location: This position can sit in any of our US office locations and offers a hybrid work schedule. Responsibilities: Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately. Communication: Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and...