Customer Success Manager (French-speaking)

Job description

Here’s a summary of the role: Diligent is seeking a Customer Success Manager (French-speaking) to join our growing Customer Success team, partnering with a portfolio of key accounts to drive product adoption, retention, and long-term customer value across our GRC platform. This is a role for someone who thrives on building strong relationships and delivering measurable impact, with a hands-on approach to customer engagement. At Diligent, our Customer Success Managers are at the heart of how our clients realise value from our platform. You’ll own a portfolio of accounts, build trusted relationships, and play a key role in shaping customer outcomes across France, Belgium, and Luxembourg. If you’re passionate about helping customers succeed, thrive on collaboration, and enjoy turning insight into action, this is your opportunity to make a measurable difference in a fast-growing global SaaS company. This role operates on a hybrid model, with 50% office-based work required. Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the location you reside. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): - Managing a portfoli...