Front Desk Agent

Job description

Hotel Indigo Asheville Downtown is inspired by the creativity, culture, and energy of Asheville. As a boutique hotel within the IHG family, we offer guests a unique, neighborhood?driven experience paired with genuine hospitality. Our Front Desk team is the heart of that experience—creating memorable first and last impressions for every guest. We are looking for an engagin and service-focused indivual to join our team as a Front Desk Agent . Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction....