Trust & Security and Crisis Communications Vice President

Job description

The Communications Team at Chase is seeking a Vice President to join the Trust & Security and Crisis Communications team. This individual will help shape and advance proactive communications strategies focused on fraud and scam prevention, secure payments, and consumer protection. As a Trust & Security and Crisis Communications Vice President within Consumer & Community Banking you will help lead integrated campaigns and thought leadership opportunities to elevate Chase’s narrative around trust and security, while also serving as a flexible contributor who supports issues management and crisis communications. You will focus on high-impact areas, working closely with cross-functional partners in operations, legal, product, government relations, and marketing. Job responsibilities: Support proactive storytelling and consumer awareness efforts that translate complex trust, security, and payments messages into clear, compelling narratives that resonate with customers and the media. Lead consumer awareness campaigns in partnership with marketing and our PR agency to develop relevant campaigns, media targets, and measurement approaches. Pitch stories that reinforce Chase’s leadership in...