SDS Product Support Specialist - SW

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Key Responsibilities Provide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required. Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication. Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release. Collaborate with cross‑functional teams (Engineering, Field Service, PdM, PLCS) to identify, analyze, and troubleshoot recurring field service trends. Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains. Support the Knowledg...