Lead Associate - Fulfillment Operations

Job description

Overview The Fulfillment Lead supports the day-to-day operations of the fulfillment facility, ensuring smooth, efficient, and accurate order processing. This role involves assisting with the supervision and training of associates, overseeing inventory control, managing the fulfillment processes from receiving to shipping, and ensuring adherence to company policies and procedures. The Fulfillment Lead collaborates with various departments, including Customer Service, to maintain facility appearance, manage shipments, and address operational issues. The ideal candidate is highly organized, proactive, and capable of providing leadership in a dynamic environment. This role reports to the Fulfillment Manager. Duties and Responsibilities: · Support the “Cavender’s Culture” and drive our Mission, Vision, and Values. · Support the daily operations of the fulfillment facility, ensuring timely and accurate order processing. · Assist with opening and closing the facility, ensuring smooth transitions between shifts and adherence to all operational procedures. · Maintain a solid understanding of the Order Management System (OMS), ensuring associates follow procedures for receiving, tagging, put...