Customer Service Representative - Fixed Term Contract

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description: As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints. Fixed Term Contract till 31.12.2026 Responsibilities: - Enter customer purchase orders accurately into the ERP system and confirm order details - Check customer data, delivery information, materials, and commercial terms for accuracy - Communicate order confirmations, delivery dates, progress updates, and delays clearly - Track orders through shipme...