Maintenance Planner

Job description

This role, within our Maintenance Operations directorate and reporting to the Operations Manager (Planning, Performance & Process), is central to enhancing the repairs and maintenance service for our customers. The post holder will interrogate systems and analyse large data sets to identify opportunities for service improvement, lead process reviews and redesign, and work collaboratively with operational teams to ensure repairs are delivered efficiently and effectively. By using insights to drive a performance-focused culture, the role will help shape innovative solutions that improve the customer experience and service outcomes. Position: Maintenance Planner: Salary: £37595: Location: 4040 Lakeside: Hours: 37 hours Monday – Friday between 8am and 6pm Key Responsibilities: - Manage maintenance work orders from creation to completion, ensuring targets are met - Act as the main contact for customer and internal enquiries, providing timely updates - Coordinate with supervisors and engineers to deliver efficient maintenance services - Raise and manage jobs using housing and scheduling systems (DRS/ActiveH) - Monitor progress, ensuring accurate records and compliance with processes - Su...