Strategic Client Account Manager

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Strategic Client Account Manager is a client facing, individual contributor focused on optimizing and enhancing services delivered to our multinational global client base. You will be managing multiple Global, EMEA clients and you will be responsible for short- and long-term business retention of these accounts. You will be tasked with ensuring a clear vision and strategy is defined and achieved to maximize customer satisfaction and deliver a best-in-class travel program. This is a virtual based role , requiring frequent travel to client offices and our offices in Farringdon, London. What you'll do: - Implementing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing service perfo...