Senior Knowledge Base Specialist

Job description

Senior Knowledge Base Specialist Location: Austin, TX (preferred) or Remote We are looking for a Senior Knowledge Base Specialist to serve as the owner of all customer-facing help centers and knowledge bases across the Togetherwork portfolio. This role is responsible for the quality, accuracy, organization, and completeness of knowledge content supporting 33+ SaaS products and 12+ vertical markets. The Senior Knowledge Base Specialist partners closely with Support, Product, Engineering, and Customer Education to ensure customers have accurate, accessible, and always-current documentation—driving self-service adoption, ticket deflection, and long-term customer success. What you'll do: Knowledge Base Ownership & Strategy - Own the quality, accuracy, organization, and completeness of all customer-facing knowledge bases and help centers across the Togetherwork product portfolio - Define and maintain content standards, taxonomy, article templates, and style guidelines to ensure a consistent, high-quality experience across all products - Establish and operate a structured content audit cadence to identify outdated, missing, or underperforming articles and drive them to resolution - Build...