Service Designer, Equity of Access

Job description

Company Description Fairness feels good: Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description: Design services that make fairness accessible to everyone. At the Australian Financial Complaints Authority (AFCA), we exist for one reason: to ensure Australians are treated fairly when it matters most. But fairness only works if it’s accessible.That’s where you come in. This is a unique opportunity for a Service Designer to play a pivotal role in AFCA’s Equity of Access (EoA) program, designing services that are inclusive, accessible, and responsive to the diverse needs of our community. Working as part of a cross-functional...