Water Obstacle Course Attendant

Job description

Water Obstacle Course Attendant – Splash Safari Role Overview: As a Water Obstacle Course Attendant at Splash Safari, you are the face of our premier in-lake adventure. Located at The Yacht Club, you will manage the guest check-in process, ensuring every visitor receives a friendly, efficient, and professional welcome. Your goal is to facilitate a seamless transition from the shore to the water while maintaining the elite service standards of Horseshoe Bay Resort. Essential Job Functions: - Elite Guest Service: Greet every guest using the "10/5-foot rule," maintain consistent eye contact, and personalize the experience by using the guest’s name throughout the interaction. - Reception Management: Execute daily opening and closing procedures for the reception area with total consistency. Ensure the check-in and waiting areas remain organized, clean, and welcoming. - Operations & Scheduling: Manage guest check-ins and check-outs accurately. Resolve scheduling conflicts and address guest concerns with a professional, solution-oriented mindset. - Promotion & Sales: Actively promote marina services, retail offerings, and resort-wide programs or discounts to enhance the guest stay. - Admi...