Customer Service Representative

Job description

Job Description Do you love helping people as much as you love animals? Are you energized by human interaction and thrive in a fast-paced, team-oriented environment? Leominster Animal Hospital is looking for a Customer Service Representative (CSR) who is passionate about making a difference in the lives of pets and their people. As the first and last point of contact for our clients, our CSRs are vital to our mission of providing compassionate, high-quality veterinary care. What We're Looking For: Someone who genuinely enjoys working with people —you’ll spend your day speaking with pet owners, calming nerves, answering questions, and making connections. A strong communicator who is patient, empathetic, and positive. A team player who thrives in a busy environment and can juggle multiple tasks while keeping a smile. Previous experience in customer service or a veterinary/medical setting is a plus, but we’re happy to train the right person with the right attitude. Key Responsibilities: Greet clients and patients with warmth and professionalism—in person, by phone, and via email. Schedule appointments, manage records, and facilitate client communication with the medical team. Handle t...