Patient Support Specialist

Job description

Description Please Note: This position will be primarily assigned to the organization's mobile coach POSITION SUMMARY: Performs customer service functions in the clinical office setting. Essential Functions: - Responsible for all incoming calls. - Scheduling of medical and dental appointments. - Follow up on No-Show appointments. - Working of the Dental Recall List. - Inform patients of past due balance at point of contact. - Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook. - Retrieve appointments and messages from Patient Portal on a daily basis. - Complete Patient Registration for medical and dental patients. - Insurance Verification - Collection of copays, deductible, and fees. - Preparations for next day’s schedule - Other reasonable duties as assigned Requirements: SKILLS & ABILITIES: Education: High School Diploma or GED Certificate required Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Other Requirements: - Ability to communicate in English, both verbally and in writing. - Ability to communicate in different languages desired. - Excellent customer serv...