Voice of the Customer Program Manager

Job description

The Voice of the Customer (VoC) Program Manager is the primary for driving an industry-leading customer experience program for QTS customers. This individual will guide the customer listening strategy, create and maintain structured surveys and communicate results to leadership. The VoC Program Manager will work with other groups within QTS to share insights of industry trends to be able to continue to improve the customer experience. RESPONSIBILITIES, other duties may be assigned. - Responsible for defining and prioritizing the features and capabilities of our customer feedback and experience management platform. - Design, establish, maintain, and champion a Voice of the Customer (VoC) program for the purpose of driving a customer focused mindset which delivers actionable insights into every aspect of QTS business. - Ensure that QTS maintains best-in-class customer feedback, interpretation and action planning while making significant and meaningful changes in the way that QTS reviews data, listens to customers and shares insights to drive tactical and strategic outcomes to our customers. - Ensure that customer satisfaction has been met by clearly documenting what success means to...