Field Service Engineer – Customer Service

Job description

Company Description At Syntegon Telstar UK Ltd. , we represent the Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology , our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries. Job Description: As a Customer Support Engineer (Customer Service) , you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You’ll work within a flexible, multi-skilled team to develop new and maintain existing after sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support , field service and commissioning both in the UK and internationally (70% to 80% of travelling is required) Key r esponsibilities: - Visit clients’ premises to carry out on site service work and upgrade works. - Perform site-based calibrations and mainte...