Call Center Nurse Contact Center

Job description

We’re looking for a Call Center Nurse Contact, someone who’s ready to grow with our company. In this position, you’ll facilitate callers' access to appropriate levels of care by assessing needs, offering clinical options, referring to health care providers, and providing services and community resources, using evidence-based protocols. You'll also educate the patient/family/caregiver when appropriate regarding immediate and interim care advice and preventive behaviors. Think you’ve got what it takes? Job Duties & Responsibilities: - Uses appropriate evidence-based assessment, complex interviewing techniques, and instruments related to ambulatory care nursing to collect pertinent patient, family, or population‑specific data - Collects subjective and objective health status data from multiple sources, including patients, caregivers, members of the healthcare team, document records, and other relevant sources - Prioritizes data collection activities based on the patient’s, group’s, or population’s immediate health needs or the nurse’s judgment of anticipated patient needs - Synthesizes available data, information, and nursing knowledge relevant to the presenting health situation to id...