ITSM Automation & Optimization Leader (ITIL Expert)

Job description

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Title: ITSM Automation & Optimization Leader (ITIL Expert) Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT S ervice Management processes . This role is accountable for transforming how IT services are governed, executed, and continuously improved—shifting from manual, compliance-heavy processes to automated, data-driven, and resilient ITSM operations . This is a highly visible leadership role balancing “run-the-bank” stability with “change-the-bank” transformation , requiring strong ITIL judgment, deep automation acumen, and the ability to in...